We’ll continue to update Customers whose journey with us today might be delayed as result of the now-resolved issues.Ĭopyright 2022 by KPRC Click2Houston - All rights reserved. We offer heartfelt apologies to our Customers for any inconvenience, and gratitude to our Employees who are working diligently to make it up to them. A flight board shows canceled flights at the Southwest Airlines terminal at Los Angeles International Airport, Monday, Dec. Some of our earliest departing flights were delayed this morning, and a handful of them canceled, after we experienced intermittent technology issues following routine overnight maintenance. It is unknown how many flights have been affected at both airports.Īs of 6:55 a.m., Southwest said that the system issues were resolved, however, passengers who were set to depart on later flights may expect further delays later. Passengers on social media have reported flight delays throughout the country, including at both Houston’s Bush and Hobby Airports.Ī spokesperson for Houston Airports told KPRC 2 that the airline’s systems went down at around 4 a.m. In a statement, the airline said the outage was due to technical issues that rose following routine overnight maintenance, affecting flights that were scheduled to depart earlier Saturday morning. So disappointed," one person said on Twitter.HOUSTON – A “planned system outage” early on Saturday affected Southwest Airlines flights nationwide, including some at Houston-area airports. "Unable to cancel online and overwhelmed phone line, hope I don't miss out on refund. Southwest on Friday continued to deal with a barrage of grievances from frustrated passengers affected by the cancellations. The number of canceled flights for Southwest Monday was more than 10 times higher than for Delta, which had the second-most cancellations by a U.S. "There's just no way almost to apologize enough because we love our customers, we love our people and we really impacted their plans." And I'm extremely sorry for that," Jordan said. "This has impacted so many people, so many customers, over the holidays. Southwest's Robert Jordan said in an interview with ABC's Good Morning America on Friday that after safety, there is no greater focus than reimbursing customers and getting them reunited with their luggage. regulators and lawmakers amid a days-long meltdown of holiday air. Southwest begun accepting reservations again Friday after getting crews and planes into place, and executives have started on what is undoubtedly a long road to regaining the trust of travelers. Southwest Airlines accounted for about 85 percent of canceled domestic flights Tuesday, drawing the attention of U.S. It was a stark contrast near Southwest Airline counters, where hundreds of people sat on bags or slept where they could, with the Southwest aircraft sitting on the tarmac yards away, but crewless. "Extremely sorry"Īt airports across the country passengers had what could be described as a typical holiday week for travel. "You get this snowball effect where it can't keep track of where pilots are, flight attendants are and airplanes are," Santoro told CBS News. The system also failed to process the reassignments of Southwest crew as the company tried to reschedule flights, he added.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |